Service / Repair Request Form
Please submit service or repair request form either by mail to the rental office or email it to info@alcineproperties.comor or fax it to 919-651-9438
Alcine Properties Service-Repair Request Form (pdf)
DownloadCommonly Asked Questions
1. How much is the application fee?
The application fee is $100 per adult
2. Will you run a credit and background check?
We always run either a credit check or a background check, and I generally run both. What we look for in the credit check is the credit score, but we don’t look only at that.
For example, if the score is low because of something that happened years ago, the credit history has been good ever since, and everything else checks out such as income and employment, we may overlook a low score.
We also look for the applicant’s ability to pay the rent based on their debt to income ratio.
3. Are there extra monthly fees?
We charge first month’s rent and security deposit (and sometimes last month’s rent) before a tenant moves in. We also charge theses additional fees when applicable:
- Pet fee - $300 per lease term.
- Single-family home tenants are responsible for landscaping service.
- Tenants are responsible for their own utilities (water, electricity and gas).
4. How are maintenance requests handled?
Tenants should notify Alcine Properties vial email, fax or by phone the moment they notice problems, defects or dangerous conditions in and about the promises of which they become aware.
If Tenant don’t notify the Landlord about a small problem that becomes a big problem from neglect, they could be held liable. For example, if tenant notices a leak somewhere, doesn’t notify the Landlord, and does nothing about it. If that leak causes major water damage, tenant could be responsible for not giving the Landlord the opportunity to fix the problem before damage occurred.
Tenant is responsible for the first one hundred ($100.00) for each repair needed.
5. Can I paint rooms in my unit?
It depends:
- If tenant wants to paint, a request must be made to the Landlord before permission can be granted.
- Alcine Properties reserves the right to veto a specific color if the color will be a difficult one to cover up later.
- The tenant must do a professional job, hire and pay for a professional to do the job, or pay at move out time when you need to paint it back.
6. Am I allowed to sublet?
We understand that some tenants need to be away for an extended time and like to sublet while they’re gone. Unfortunately, Alcine Properties does not allow subletting in our rental units unless we approve the person by first running a credit and background check.
7. Is there an early termination fee?
When a tenant signs a 12-month lease, for example, the expectation is for them to stay (and pay rent) the entire 12 months. But sometimes tenants need or want to leave early. Unless a tenant is in the military and is called for military duty, the tenant is responsible for the rent for the entire lease term, or until a new tenant is found as a replacement.
8. Can I swap out the light fixture or the ceiling fan or the locks?
It depends:
- If tenant wants to change the light fixture or the ceiling fan, a request must be made to the Landlord before permission can be granted. If the request is granted, when the tenant moves out the replaced items must remain. If the tenant wants to take them, the tenant is required to replace the original fixtures.
- If they no longer have the original fixtures, they’ll need to leave the replacement fixtures, or money will be deducted for the original fixtures from the security deposit.
- Alcine Properties changes all locks between tenants. If a tenant wants to change the locks, they need to get approval from the landlord and, give the landlord a copy of the keys (no exceptions).
9. What’s the grace period for paying rent?
Alcine Properties does not offer a grace period. The rent is considered late if full payment is not made by 5:00 PM on the due date.
10. What are the average total monthly utilities?
It depends. On average, tenant can figure around $200 per month for all utilities: electricity, gas and water.
11. WhaT IS YOUR PET POLICY?
Alcine Properties has a two-pet maximum per residential unit and a weigh limit of 30 lbs. per pet. Tenants shall not keep any other animals on the premises even temporarily, (including but not limited to any mammal, reptile, bird, fish, rodent, or insect) without the Landlord’s written consent.
The following dog breeds are banned on or about the residence:
1) Pit bulls (American Pit Bull Terrier, American Staffordshire Terrier, Staffordshire Terrier, and American Bulldog)
2) German Shepherds
3) Akitas
4) Rottweilers
5) Boxers
6) Doberman Pinschers
7) Mastiff Breed
8) Malamutes
9) Cane Corso
10) Husky
11) Chow Chow
12) Any Wolf Hybrid
13) Great Danes